3 YEAR WARRANTY

GENERAL

All new products are covered by a 36 month warranty (3 year) from the date of sale subject to the conditions set out below.

The warranty covers defects to the item when fitted correctly and used for everyday use. We are not liable in respect of any defect arising from misuse or alteration of the goods, negligence, wilful damage or failure to follow written or verbal instructions. Items that have been modified or adapted by the buyer are not included in the warranty and we are not liable for any failure resulting from the modified parts.

You must contact us as soon as possible if a potential warranty issues occurs in order for us to advise on the next course of action. The item must be returned to us with the original receipt or invoice and a physical inspection will take place before it can be refunded or exchanged. The buyer will allow Defender 71 to remedy the defect or failure before incurring any costs from a third party.

Our warranty covers the products sold to the buyer but does not cover any loss incurred from labour, re-delivery, recovery or any other expenses or cost to the buyer as a result.

If a valid claim is identified based on a defect in quality or condition of the goods , Defender 71 is to either replace the goods free of charge or refund the buyer the original price of the goods, at our discretion.

 

 

HOW TO MAKE A WARRANTY CLAIM

We are extremely confident in the quality and craftsmanship of our products and customer satisfaction is very important to us. If you have a query or would like to make a warranty claim do not hesitate to contact us via email  hello@defender71.com or telephone on +44 (0)7498 206862
and we will be happy to assist you.
 

 

HOW TO SEND AN ITEM BACK

Once we have been informed of the warranty claim, we may wish to discuss this with you over the telephone. We will then email over an RMA number and request that you download and complete the RETURNS FORM. Please parcel securely the part for return and enclose the form within the package. Contact Defender 71 to organise collection of the item.

​Please label up the item with: Returns Defender 71, Westholme House, Stockport Road, Mossley. Lancashire. OL5 0RB.